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Business Services Training Package Subjects

The following is a list of Business Services Training Package modules available using WebTrain based Learning Management Systems.

Business Services Training Package

Certificate I Business Services Modules (BSB07)

BSBOHS201A - Participate in OHS Processes


BSBADM101A - Use Business Equipment and Resources
BSBCMM101A - Apply Basic Communication Skills
BSBIND201A - Work Effectively in a Business Environment
BSBITU101A - Operate a Personal Computer
BSBITU102A - Develop keyboard skills
BSBLED101A - Plan Skills Development
BSBSUS201A - Participate in Environmentally Sustainable Work Practices
BSBWOR202A - Organise and Complete Daily Work Activities

Certificate II Business Services Modules (BSB07)

BSBOHS201A - Participate in OHS Processes


BSBCMM201A - Communicate in the Workplace
BSBCUS201A - Deliver a Service to Customers
BSBIND201A - Work Effectively in a Business Environment
BSBINM201A - Process and Maintain Workplace Information
BSBINM202A - Handle Mail
BSBINN201A - Contribute to Workplace Innovation
BSBITU201A - Produce Simple Word Processed Documents
BSBITU202A - Produce Excel Spreadsheets
BSBSUS201A - Participate in Environmentally Sustainable Work Practices
BSBWOR201A - Manage Personal Stress in the Workplace
BSBWOR202A - Organise and Complete Daily Work Activities
BSBWOR203A - Work Effectively With Others
BSBWOR204A - Use Business Technology

Certificate III Business Services Modules (BSB07)

BSBADM303B - Produce Text from Audio Transcription
BSBADM307B - Organise Schedules
BSBADM311A - Maintain Business Resources
BSBCMM301A - Process Customer Complaints
BSBCMN311B - Maintain Workplace Safety
BSBCUS301A - Deliver and Monitor a Service to Customers
BSBDIV301A - Work Effectively With Diversity
BSBFLM303C - Contribute To Effective Workplace Relationships
BSBFLM305C - Support Operational Plan
BSBFLM306C - Provide Workplace Information and Resourcing Plans
BSBFLM309C - Support Continuous Improvement Systems and Processes
BSBFLM311C - Support A Workplace Learning Environment
BSBFLM312B - Contribute To Team Effectiveness
BSBINM301A - Organise Workplace Information
BSBINM302A - Utilise a Knowledge Management System
BSBITU303A - Design & Produce Text Documents
BSBITU306A - Design & Produce Business Documents
BSBITU307A - Develop Keyboarding Speed & Accuracy
BSBMED301B - Interpret & Apply Medical Terminology Appropriately
BSBMED302B - Prepare & Process Medical Accounts
BSBMED303B - Maintain Patient Records
BSBMED304B - Assist in Controlling Stocks and Supplies
BSBMED305B - Apply the Principles of Confidentiality, Privacy and Security
BSBPRO301A - Recommend Products and Services
BSBWOR301A - Organise Personal Work Priorities & Development
BSBWRT301A - Write Simple Documents

Certificate IV Business Services Modules (BSB07)

BSBCUS401A - Coordinate Implementation of Customer Service Strategies
BSBINM401A - Implement Workplace Information System
BSBLED401A - Develop Teams and Individuals
BSBMGT401A - Show Leadership in the Workplace
BSBMGT402A - Implement Operational Plan
BSBMGT403A - Implement Continuous Improvement
BSBMKG413A - Promote products and services
BSBRSK401A - Identify Risk and Apply Risk Management Processes
BSBWOR401A - Implement Effective Workplace Relationships
BSBWOR404A - Develop work priorities

Certificate I Business Services Modules (Old)

BSBCMN101A Prepare For Work
BSBCMN102A Complete Daily Work Activities
BSBCMN103A Apply Basic communication Skills
BSBCMN104A Plan Skill Development
BSBCMN105A Use Business Equipment
BSBCMN106A Follow Workplace Safety Procedures
BSBCMN109A Follow Environmental Work Practices

Certificate II Business Services Modules (Old)

BSBCMN201A Work effectively in a business environment
BSBCMN202A Organise and complete work activities
BSBCMN203A Communicate in the workplace
BSBCMN204A Work effectively with others
BSBCMN205A Use business technology
BSBCMN206A Process and maintain workplace information
BSBCMN207A Prepare and produce financial/ business documents
BSBCMN208A Deliver a service to customers
BSBCMN209A Provide information to clients
BSBCMN210A Implement improved work practices
BSBCMN211A Participate in workplace safety
BSBCMN212A Handle mail
BSBCMN213A Produce simple word processed documents
BSBCMN214A Create and use simple spreadsheets
BSBCMN215A Participate in environmental work practices

Certificate III Business Services Modules (Old)

BSBCMN301A Exercise initiative in a business environment
BSBCMN302A Organise personal work priorities
BSBCMN304A Contribute to personal skill development and learning
BSBCMN305A Organise workplace information
BSBCMN306A Produce business documents
BSBCMN307A Maintain business resources
BSBCMN308A Maintain financial records
BSBCMN309A Recommend products and services
BSBCMN310A Develop and Monitor a service to customers
BSBCMN311A Maintain Workplace Safety
BSBCMN312A Support innovation and change
BSBCMN313A Maintain environmental procedures
BSBEBUS403A Communicate Electronically
BSBEBUS409A Lead and Facilitate E-Staff
BSBFLM302A Support leadership in the workplace
BSBFLM303A Contribute to effective workplace relationships
BSBFLM303B Contribute To Effective Workplace Relationships
BSBFLM304A Participate in work teams
BSBFLM305B Support Operational Plan
BSBFLM306B Provide Workplace Information and Resourcing Plans
BSBFLM309A Support continuous improvement systems and processes
BSBFLM309B Support Continuous Improvement Systems and Processes
BSBFLM311B Support A Workplace Learning Envorinment
BSBFLM312A Contribute To Team Effectiveness
BSBMKG301A Research the market
BSBMKG302A Identify marketing opportunities
BSBMKG303A Draft an elementary marketing audit report
BSBSLS301A Develop product knowledge
BSBSLS302A Identify sales prospects
BSBSLS303A Present a sales solution
BSBSLS304A Secure prospect commitment
BSBSLS305A Support post-sale activities
BSBSLS306A Self-manage sales performance
BSBADM302A Produce texts from notes
BSBADM303A Produce texts from audio transcription
BSBADM304A Design and develop text documents
BSBADM305A Create and use databases
BSBADM306A Create electronic presentations
BSBADM307A Organise schedules
BSBADM308A Process payroll
BSBADM309A Process accounts payable and receivable
BSBADM310A Maintain a general ledger

Certificate III Medical Administration 30704 Modules (Old)

BSBADM303A - Produce Texts from Audio Transcriptions (Medical)
BSBADM307A - Organise Schedules (Medical)
BSBCMN302A - Organise Personal Work Priorities and Development (Medical)
BSBCMN306A - Produce Business Documents (Medical)
BSBCMN311A - Maintain Workplace Safety (Medical)
BSBCMN315A - Work Effectively with Diversity
BSBCMN316A - Process Customer Complaints
BSBCMN317A - Meet Customer needs and expectations
BSBMED201A - Use Basic Medical Terminology
BSBMED301A - Use Advanced Medical Terminology
BSBMED302A - Prepare and Process Medical Accounts
BSBMED303A - Maintain Patient Records
BSBMED304A - Assisting in controlling stocks and supplies
BSBMED305A - Apply the principles of Confidentiality, Privacy and Security

Certificate IV Business Services Modules (Old)

BSBCMN402A Develop work priorities
BSBCMN403A Establish business networks
BSBCMN404A Develop teams and individuals
BSBCMN405A Analyse and present research information
BSBCMN406A Maintain business technology
BSBCMN408A Report on financial activity
BSBCMN409A Promote products and services
BSBCMN410A Coordinate implementation of customer service strategies
BSBCMN411A Monitor a safe workplace
BSBCMN412A Promote innovation and change
BSBCMN413A Implement And monitor environmental policies
BSBCMN416A Identify risk and apply risk management processes
BSBSLS401A Lead a sales team
BSBFLM402A Show leadership in the workplace
BSBFLM403A Manage effective workplace relationships
BSBFLM403B Manage effective workplace relationships
BSBFLM404A Lead work teams
BSBFLM405A Implement operational plan
BSBFLM405B Implement operational plan
BSBFLM406A Implement workplace information system
BSBFLM406B Implement workplace information system
BSBFLM409A Implement continuous improvement
BSBFLM409B Implement continuous improvement
BSBHR401A Administer Human Resource Systems
BSBHR402A Recruit and Select Personnel
BSBHR403A Process Human Resource Documents and Inquiries
BSBHR404A Co-Ordinate Human Resource Services

Diploma in Business Services Modules (Old)

BSBFLM504A Facilitate Work Teams
BSBFLM509A Promote Continuous Improvement
BSBFLM511B Develop a Workplace Learning Environment

All units below have received the ANTA of approval.

More Certificate II and III Business Services Modules. (Old)

BSBCMN201A Work Effectively in a Business Environment
BSBCMN202A Organise and Complete Daily Work Activities
BSBCMN203A Communicate in the Work Place
BSBCMN204A Work Effectively With Others
BSBCMN205A Use Business Technology
BSBCMN206A Process and Maintain Workpalce Information
BSBCMN207A Prepare and Process Financial / Business Documents
BSBCMN208A Deliver a Service to Customers
BSBCMN209A Provide Information to Clients
BSBCMN211A Participate in Work Place Safety Procedures
BSBCMN213A Produce Simple Wordprocessed Documents
BSBCMN214A Create and Use Simple Spreadsheet
BSBADM301A Maintain a General Ledger
BSBADM309A Process Accounts Payable and Receivable
BSBADM310A Maintain a General Ledger
BSBCMN301A Exercise Initiative in a Business Environment
BSBCMN302A Organize Personal Work Priorities and Development
BSBCMN304A Contribute to Personal Skill Development and Learning
BSBCMN308A Maintain Financial Records
BSBCMN309A Recommend Products and Services
BSBCMN312A Support Innovation and Change
BSBCMN313A Maintain Environmental Procedures
BSBFLM303A Contribute to Effective Work Place Relationships
BSBSBM301A Research Business Opportunities
ICAITU126B Use Advanced Features of Computer Applications
ICAITU131A Operate Database Application
ICAITU132A Operate a Presentation Package
ICAITU133A Send and Retrieve Information Over the Internet Using Browsers and E-mail
THHGCS02B Promote Products and Services to Customers
THHGFA01B Process Financial Transactions

More Certificate IV Stream Business Services Modules. (Old)

BSBCMN403A Establish Business Networks
BSBCMN404A/BSBFLM404A Develop and Lead Teams
BSBCMN412A Promote Innovation and Change
BSBSBM401A Establish Business and Legal Requirements
BSBSBM402A Undertake Financial Planning
BSBSBM404A Undertake Business Planning
BSBCMN408A Report on Financial Activity
BSBHR401A Administer Human Resource Systems
BSBHR402A Recruit and Select Personnel
BSBHR403A Process Human Resource Documents and Inquiries
BSBHR404A Co-ordinate Human Resource Services
BSZ401A Plan Assessment
BSZ402A Conduct Assessment
BSZ403A Review Assessment
BSBMKG401A Profile the Market
BSBMKG402A Analyse Consumer Behaviour for Specific Markets
BSBMKG404A Forecast Business and Market Needs
BSBMKG407A Make a Presentation
BSBADM405A Organise Meetings
BSBADM408A Prepare Financial Reports
BSBADM404A Develop and Use Complex Spreadsheets
BSBADM403A Develop and Use Complex Databases
BSBADM402A Produce Complex Business Documents
BSBEBUS401A Conduct Online Research
BSBEBUS403A Communicate Electronically
BSBEBUS404A Trade Online
BSBEBUS405A Conduct Online Financial Transactions
BSBEBUS406A Monitor and Maintain Records in an Online Environment
BSBEBUS407A Review and Maintain the Business Aspects of a Website

Diploma of Business Services Modules (Old)

BSBMGT502A Manage People Performance
BSBMGT503A Prepare Budgets and Financial Plans
BSBMGT504A Manage Budgets and Financial Plans
BSBMGT505A Ensure a Safe Workplace
BSBMGT506A Recruit, Select and Induct Staff
BSBHR502A Manage Human Resource Management Information Systems
BSBHR503A Manage Performance Management Systems
BSBHR504A Manage Industrial Relations Policies and Procedures
BSBHR506A Manage Recruitment Selection and Induction Processes
BSBHR508A Manage Life and Work Skills
BSBMKG501A Evaluate Marketing Opportunities
BSBMKG502A Establish and Adjust the Marketing Mix
BSBMKG503A Develop a Marketing Communications Plan
BSBMKG504A Implement a Marketing Solution
BSBMKG505A Review Marketing Performance
BSBADM502A Manage Meetings
BSBADM503A Plan and Manage Conferences
BSBADM504A Plan and Review Administration Systems
BSBADM505A Manage Payroll
BSBEBUS501A Evaluate E-Business Opportunities
BSBEBUS502A Evaluate E-Business Models
BSBEBUS503A Design an E-Business
BSBEBUS504A Implement an E-Business Strategy
BSBEBUS505A Implement New Technologies for Business
BSBEBUS506A Plan and Develop a Business Website
BSBEBUS518A Manage E-Business Supply Chain

Advanced Diploma of Business Services Modules (Old)

BSBMGT602A Contribute to the Development and Implementation of Strategic Plan
BSBMGT605A Provide Leadership across the Organisation
BSBMGT606A Manage Customer Focus
BSBMGT608A Manage Innovation and Continuous Improvement
BSBMGT609A Manage Risk
BSBRKG603A Prepare a Functional Analysis for an Organisation
BSBHR601A Manage Change
BSBHR602A Manage Human Resources Strategic Planning
BSBHR603A Contribute to Organisation Development
BSBHR604A Manage Employee Relations
BSBHR605A Contribute to Organisation Design
BSBMKG601A Develop Marketing Strategies
BSBMKG602A Develop a Marketing Plan
BSBMKG604A Develop and Manage Direct Marketing Campaigns
BSBMKG605A Evaluate International Marketing Opportunities
BSBMKG606A Manage International Marketing Programs
BSBEBUS601A Develop an E-Business Strategy (Core)
BSBEBUS604A Develop a Business Website Strategy (Core)
BSBEBUS606A Manage E-Business Risk (Core)
BSBEBUS607A Develop an E-Business outsourcing Policy and Guidelines (Core)
BSBEBUS613A Develop Online Customer Service Strategies (Core)


To send an email, contact Jim Mark at:

Email: jmark@webtrain.com.au


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